
Tom Küffer
Three stars. Good hardware, frustrating app. Tried to pair on my Pixel 8 and it kept failing. Gave up, tried the same on an old Pixel 6a and it paired first try, turns out that phone happened to default to Switzerland while the 8 didn't. Same thing later when logging in: same account on new phones showed nothing, no devices, empty, because the app silently picks a region server at login and your data is locked to the region you first registered with. No warning when it doesn't match.
We're sorry for the trouble you experienced with pairing and login. We'd like to look into this for you. Please send your Anker account (email address) to ankerapp-support@anker-in.com. We'd really appreciate any additional details you can provide. Thank you for your feedback.

Michael Wesselman
nothing but aggravation trying to get this thing set up. The instructions just tell you to do things that the app won't let you do. Instruction are incredibly vague. It would be like flight instructions for a flying student saying get in the airplane and fly. if the plane doesn't start start the plane. Once the plane is off the ground don't crash.
2 people found this review helpful
Thanks for your feedback! We're sorry setting up your device has been such a frustrating experience. We've noted your comments on the setup guidance and passed them on to the relevant team. If you'd like a hand with the setup, email support@anker.com with your product model and the step you're stuck on.

Keith Mc
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I use the anchor app for probably a year and a half and then I decided to download the pro and for the first time I actually read the terms of service. The terms of service are so powerful in their favor that I had to delete the app. I don't want any company especially a Chinese ownef company to have that much control over my device or my data. I did find a workaround, I connect to the Anker battery, with the app using bluetooth only, on an old phone with no cell service and wifi turned off.
13 people found this review helpful
Thank you for sharing your feedback. We understand your concerns regarding privacy and data security. Protecting user information and providing transparency are important to us. If you have any specific questions about our terms or data practices, please contact us at support@ankersolix.com, and we’ll be happy to assist.