Hi Jeweii, we recommend checking the accessibility settings on your device and making sure all tabs are disabled and retry. If the problem continues, please contact us via email mobilebankingdev@emiratesnbd.com, including the reference number EBG-02524 in the subject line.
Vic Vic
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2026年5月7日
非常差,非要强制使用指纹解锁,设备指纹识别不灵敏,导致app都不能用。
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Emirates NBD
2026年5月7日
Hi Vic, we have enhanced security measures on our app. Android users can access ENBD X app only using fingerprint biometrics. You may enable fingerprint following below steps. Go to Settings > Security and privacy > Biometrics. We appreciate your cooperation with this mandatory validation.
Hello, we appreciate your feedback. Please ensure that your date and time settings are set to automatic, turn off the switch for dual clock, and update the latest version of the Mobile Banking App from the store. If the issue persists, please reach out to us via email at mobilebankingdev@emiratesnbd.com including reference EBG-01955.
新变化
This release brings general enhancements, performance optimizations, and bug fixes to deliver a smoother, faster, and more reliable banking experience.
To enjoy the latest enhancements and access all features and services, please update to the latest version of the app.