Service Integration and Management (SIAM) Foundation

SIAM enables cross-functional, cross-process and cross-provider integration by establishing a service integrator capability that provides governance, management, integration, assurance and coordination at strategic, tactical and operational levels. It creates an ecosystem where all parties:

Understand their role, responsibilities and context

Are empowered to deliver within clear boundaries

Are accountable for the outcomes they enable

This updated edition of SIAM Foundation provides a comprehensive introduction to SIAM and is the official guide for the EXIN SIAM™ Foundation certification. This publication helps candidates prepare for the Foundation exam and introduces SIAM concepts, roadmap stages, structures, roles, practices and cultural considerations for successful adoption. It will appeal to:

Anyone seeking an introduction to SIAM and the SIAM™ Foundation certification

Customer organizations and their staff managing multi-provider ecosystems

Service integrators and their teams establishing end-to-end accountability

Internal and external service providers wanting to work effectively in SIAM

Consultants in service management supporting SIAM design and adoption

“SIAM Foundation brings together the real-world experience of practitioners from across the SIAM community to provide a clear, practical introduction to managing services in a multi-provider ecosystem. It will help you focus on outcomes, deliver maximum value, and manage end-to-end services across complex supply networks, a necessity in today’s digital, cloud-enabled environments. SIAM Foundation sets out the essential definitions, roles, structures and practices, and explores the common challenges you’ll face when adopting SIAM, making it valuable for practitioners at every level as well as those studying for the globally recognised SIAM Foundation certification.”

Claire Agutter