167K reviews
Content rating
PEGI 3
1M+
Downloads
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About this app

HSBC HK Mobile Banking app (HSBC HK App)

Designed specifically for our Hong Kong customers*, HSBC HK App offers a seamless, easy and secure way to manage your everyday banking needs on the go. Key features:
• New customers can open a bank account on our app without visiting a branch (For Hong Kong customers only);
• Log on securely and verify transactions with built-in Mobile Security Key and biometric authentication;
• Pay friends and merchants via FPS QR code, mobile number or email
and transfer & pay bills/credit card easily
• Check your account balance, credit card balance, insurance policies and MPF at a glance;
• Review your investment performance and swiftly manage your transactions in one place;
• Stay informed with push notifications for eStatements and eAdvices, incoming FPS funds and credit card payment reminders etc.
‘Chat with us’ offers 24/7 support for you --simply log on and tell us what you need help with. It's as easy as texting a friend.
Get started with HSBC HK App now. One touch, you’re in!

*Important Note:

This App is designed for use in Hong Kong. The products and services represented within this App are intended for Hong Kong customers.
This App is provided by The Hongkong and Shanghai Banking Corporation Limited (‘HSBC HK’).

The Hongkong and Shanghai Banking Corporation Limited is regulated and authorised to carry out banking activities in Hong Kong S.A.R.
If you are outside of the Hong Kong, we may not be authorised to offer or provide you with the products and services available through this App in the country/ region/territory you are located or resident in.
This App is not intended for distribution, download or use by any person in any jurisdiction or country/ region/territory where the distribution, download or use of this material is restricted and would not be permitted by law or regulation.

Please be aware that HSBC HK isn’t authorised or licensed in any other jurisdiction for the provision of the services and/or products available through this App.

This App shouldn’t be considered as communicating any invitation or inducement to engage in banking, lending, investment or insurance activity or any offer or solicitation to buy and sell securities or other instruments or to buy insurance outside Hong Kong. In particular, credit and lending products and services aren’t intended for or promoted to clients resident in the UK. By applying for any credit and lending products through this App, you’ll be deemed to have confirmed that you aren’t a UK resident.

Persons dealing with HSBC Hong Kong or other members of the HSBC Group outside of the UK aren’t covered by the rules and regulations made for the protection of investors in the UK, including the depositor protection provisions of the Financial Services Compensation Scheme.

Packaged retail and insurance-based investment products aren’t intended for or promoted to clients located in the EEA. By applying for or transacting in any such products, you’ll be deemed to have confirmed that you’re not located in the EEA at the time of such transaction.
A brand new app with speed and reliability at the heart of its design
Updated on
Sep 28, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
  • This app may share these data types with third parties
    App activity
  • This app may collect these data types
    Location, Personal info and 9 others
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

163K reviews
Winnie W
August 29, 2026
I would give zero star if i could. Extremely difficult to take photo of id card and selfie. Any UAT was done before the app rollout?! In addition, why no clear instruction given on changing device reminding don't remove the app from old device before setup the app on new device? because u still need to scan the code from old device for the setup! Will be great if advice is given on how to remove old device information on online banking plantform if accidently remove the app before setup.
4 people found this review helpful
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Roger Bull
June 29, 2026
Used the app successfully for some time. Tried to switch to a new phone but because I do not currently live in Hong Kong and do not have a Hong Kong ID I found it impossible to install on my new phone. I've spent hours trying to install the ap on my new phone but without success. Will rely on another bank in future. No stars!
3 people found this review helpful
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The Hongkong and Shanghai Banking Corporation Ltd
June 30, 2026
Hi Roger Bull, we are keen to know more about your case for our service improvement. Please contact us via chat bar on HSBC HK App, “Chat with us” function on our website or our customer service hotlines. Thanks.
Joel Lu
September 8, 2026
In the last few weeks, it has taken up to a minute or completely unable to get the sign-up page to launch.
Did you find this helpful?
The Hongkong and Shanghai Banking Corporation Ltd
September 9, 2026
Hi Joel Lu, we are keen to know more about your case for our service improvement. Please contact us via our customer service hotlines. Thanks.

What’s new

We’ve been working hard to improve the HSBC HK App. Update now to:
• Set up the HSBC HK App on your new phone in seconds. Just scan a QR code on your old phone — quick and easy.
• Activate your ATM card and set or reset your PIN - right from the Cards page.
If you need any help, chat with us 24/7 in the app.