
Energy Alchemist
Been trying for 12 hours to add baggage to an existing flight and in their live chat they just go round in circles eventually saying only Indonesian cards are accepted. Low grade airline with the worst customer service. You think they would invest in a way for foreigners travelling to use foreign bank cards but nope. It's not 2026 to them. More like the middle ages.
1 person found this review helpful

Didi B
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Upcoming booked trip did not show up at the app. It must be entered manually. Unlike other competitor airlines which automatically show the booked trip showing how they integrated the system well. When offering additional services, i.e. airport transport, the apps should more clever to identify the related trip, what time the passenger should go from the pick up point and the app should identify the right destination terminal (found that for domestic flight, the app set the international termina
3 people found this review helpful

James White
Abysmal app — completely unreliable on flight day The FlyGaruda app is genuinely one of the worst airline apps I have ever used. It completely stopped working on the actual day of my flight—right when a passenger needs it most. It freezes, crashes, and fails at basic tasks like loading booking details or completing check-in. For a multi-billion dollar national carrier, it is unacceptable to offer a mobile experience so poorly optimized and built with seemingly zero regard for passengers
1 person found this review helpful