
Dawna Gierman
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Beware! crooks! I replaced my phone twice. the first time, I lost all of my game coins and gems since 2013 but after a few days and sending screenshots to support, they were restored. This time, I got a response right away saying it was restored but it wasnt. I immediately reopened the ticket by replyjng to the email and included a screenshot of my old device game before the device was wiped. no response! it's been 10 days and I've requested assistance again. I played since 2013! Dishonest!!
6 people found this review helpful

olympusgarden olympusgarden
Oh well, not so much fun anymore. I lose most of the time now. Especially since they lowered how much you win in the games with 9 lines. Sometimes i play for hours, no bonuses, no flying sacks. And they make the games worse when you tell them about it. I lost most of my coins, and then I bought the wrong gempack and now not able to get refund. Not from Google and not from Joyvoo. Sad. No more in app purchasing for me. Google said they will investigate. So lets see what happens.
6 people found this review helpful

Nanette Hartfiel
I love this game! I had problems and had to update this game and then I could not get in to the game, I sent 2 emails for help, I have been playing this game for years and was up over 1100 or more levels and got no response, so I tried to uninstall,and install and lost everything, really pissed off! !!! But now back up in levels and enjoy it every day. 100% recommend.
52 people found this review helpful
Hi Nanette! I'm sorry to hear that you had that experience. If the problem persist, please don't hesitate to send us a message at support@joyvoo.com. Looking forward to hearing from you. Thanks!