Freshdesk
star
8.99K reviews
PEGI 3
info
500K+
Downloads
PEGI 3
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About this app
Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Android app. Streamline customer queries from multiple channels and answer them easily from your phone.
Freshdesk is an online customer support software by Freshworks Inc. that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.
Key Features:
1. Get a quick overview of your helpdesk. Access all tickets available to you.
2. Prioritize the tickets that need your attention with filters before responding.
3. Manage your support - Set priorities, assign agents, change tickets statuses.
4. Race through routine actions with one-click scenario automations.
5. Delete tickets and block spam right from your phone.
6. Log time spent on a ticket.
7. Stay informed about all updates and changes with push notifications.
Freshdesk is an online customer support software by Freshworks Inc. that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.
Key Features:
1. Get a quick overview of your helpdesk. Access all tickets available to you.
2. Prioritize the tickets that need your attention with filters before responding.
3. Manage your support - Set priorities, assign agents, change tickets statuses.
4. Race through routine actions with one-click scenario automations.
5. Delete tickets and block spam right from your phone.
6. Log time spent on a ticket.
7. Stay informed about all updates and changes with push notifications.
Streamline your support and make customers happy
Updated on
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Ratings and reviews
8.79K reviews
Zachery Laney
- Flag inappropriate
August 11, 2026
the app doesn't show full tickets when someone forwards tickets. it cuts it off at the forward message and doesn't show the content. this has been the case for at least a year and has never been addressed
N!trogenium Muinegort!n
- Flag inappropriate
- Show review history
June 8, 2026
honestly garbage of an app, been flagging the same issue for 5 years now and they didnt manage to apply a fix. what is the point of using the app if you can't close the tickets? each time I select an option on the ticket type field and I try to save, the field resets.
6 people found this review helpful
Freshworks Inc
January 31, 2022
Hi, thank you for your feedback. However, this shouldn't be happening. Request you to reach out to us using the in-app feedback option. Our team will look into it and get it resolved.
A Google user
- Flag inappropriate
December 10, 2019
Marginally useful, but without the ability to save a draft, I am stuck in a message until I hit send. No cross referencing within the app or outside of it! UPDATE - 9-Dec-19 - I've been dealing with an issue for months whereby the app puts me in a constant cycle when first launching (from an email link or just starting the app) of signing in, then signing out, rinse/repeat a few times before it actually logs in. Sometimes it just says "It's not you, it's us."
7 people found this review helpful
Freshworks Inc
December 10, 2019
Hello Andy,
We’re sorry to hear that you’re facing issues with the app. Could you please write to us at support@freshdesk.com so that we can get in touch with you to resolve this issue.
What’s new
Bug fixes and performance improvements for a smoother support experience.
PEGI 3
Learn moreApp support
About the developer
Freshworks Inc.
sales@freshworks.com
2950 S Delaware St Ste 201
San Mateo, CA 94403
United States
+1 855-747-6767
