BESTSECRET

This review is about Best Secret and specifically of the App. The delivery time takes ages as if the order is coming from China to Europe! Non-responsive customer service. For instance, one order was pending for more than 1 month, zero response from the company. I don't recommend it if you have a time-sensitive order (last minute gifts etc.).

Horrible sizing features. As an athletic man, it is impossible to find a jacket by only seeing length without width. Also, there are no size guidelines with dimensions in general. You just get the "the model is wearing L" note on a specific product, but when you go to choose the size, you can't choose M/L sizes, but numbers like 48/50! This is completely useless, since you basically never know the dimensions of the product you're trying to buy. Take some notes from AboutYou, please.

The app has no option to go back when you check out with Paypal. It happend now second time that after a klick on additional informations Paypal, there was not any way to get back to the checkout. Every Browser has options to go back but these app not. The worst is that after you restart the best secret app the basket is empty and all items are not available anymore. The support write everytime the same standard answer that the items have been restored in the basket which never happened.