
Nicole Jenner
WiFi connection doesn't work - can only connect to the lock when within range despite having bought the module to allow remote connection. Auto unlock feature is painful as it doesn't consider that you may need to get out of the car, so locks too quickly. Even when within range of the device, and able to connect to the lock (eg: lock / unlock from phone), there are constant issues with being unable to update user information because it fails to communicate with the device.
4 people found this review helpful
Assa Abloy Ltd
July 21, 2026
We're truly sorry for the frustration you've experienced, Nicole. That's not the experience we want for our users. We'd really appreciate the opportunity to look into this further. Could you please email us at yale.support@assaabloy.com with your account details and a few more specifics? We'll be happy to assist you with this.

Josh Hudson
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I love the concept of the app and auto unlock is great but it often unlocks the door when I am parking the car and the time I reach the front door it has locked again. it would be great if we could customise the auto unlock auto re lock timer to increase it from 1 minute to say 5 minutes. Also since the latest UI update it is slower to use and more clicks to unlock the door.
1 person found this review helpful
Assa Abloy Ltd
August 24, 2026
Thank you for your feedback, Josh. We're glad you love the concept and auto-unlock feature. We've noted your suggestion to increase the auto re-lock timer beyond 1 minute, and we're working on improvements to the UI performance. You are welcomed to send us more feedback via email to yale.support@assaabloy.com.

Maciej Komorowski
The Auto Unlock feature is great, but it automatically re-locks after a very short time if the door isn't opened. This isn't enough time to get out of the car and grab shopping, please add an option to customise the re-lock timer. Also, Auto Unlock doesn't activate after short walks because the app doesn't recognise that I've left home. These two issues make an otherwise excellent feature much less practical.
2 people found this review helpful
Assa Abloy Ltd
July 29, 2026
Thanks for your feedback. We've noted your suggestion on customising the re-lock timer and will pass it to our team. Auto-Unlock triggers when you're beyond 200 metres from home. You can enable notifications in Settings > Auto-Unlock to see when you're far enough from home. We know this doesn't cover short trips, but we continue to work to improve.