HSL - tickets & route planner

Name: HSL - tickets & route planner
Availability: InStock
Rating: 2.804877996444702 (24635 reviews)
Author: Helsingin seudun liikenne

Helsingin seudun liikenne

24,6K reviews

PEGI 3

1M+

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PEGI 3

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About this app

Buses, trains, the Metro, trams and ferry – all in one app. The HSL app allows you to buy public transport tickets for the Helsinki region, find the best routes using the Journey Planner, view all timetables, and receive personalized transport information.

You can buy single, day and season tickets for both adults and children via the HSL app. Adult multi-journey tickets and discounted tickets for students and passengers aged 70 and over are also available via the app. You can pay using the most popular payment methods, including debit/credit cards, MobilePay, phone bill and commuter benefits.

The HSL app's Journey Planner helps you find routes and informs you about the ticket needed for your journey. You can view real-time stop-specific departure and arrival times and track vehicles in real time. The app also displays any service changes and disruptions, and you can choose to receive notifications about these updates directly on your phone.

More information about Helsinki region public transport: hsl.fi

Buy tickets, find the best routes and get transport information tailored to you

Updated on

04 Nov 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.

No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

24,4K reviews

M H

13 September 2026

If I could leave a minus star review I would. First the app crashes when you need to buy a ticket, then when you do miraculously get to choose your ticket type, the payment options are all scrambled up so you can't choose the one you want, and even after several de-installations and re-installations, this is not resolved. For the price that you have to pay for Helsinki's public transport, the least you think you could expect is a functional app.

10 people found this review helpful

Helsingin seudun liikenne

15 September 2026

Hello, apologies for the problems, there is currenly a bug in 7.6.0 where if you have reduced animations enabled on your phone you might not be able to purchase a ticket, changing this setting should fix it, we are currently trying to get a fixed version released soon. If this doesn't help please contact customer service. Best Regards Joonas/HSL

Outi Anttila

08 September 2026

After updating the app, it refuses me to use any payment method. Against my policies I even tried to add new payment cards but those do not work either?!? So what should I do.. uninstall install, clearing cache .. does not help. Pay Store has not older versions of the app available?!? PS. Never in my life I would have guessed this setting to be changed, but it helped!! thanks, support ..

Helsingin seudun liikenne

08 September 2026

Hello, Apologies for the problems, please try to disable reduced animations on your device and then try using the app. This is a known bug in the app and we are hoping to release a fix version of the app soon. Best regards Joonas/HSL

Mikko Sinervo

12 September 2026

Changed from Samsung to Google Pixel 10. App works otherwise but route planner does not show any locations when text is inserted. Only saved locations works.

Helsingin seudun liikenne

15 September 2026

Hello! We are terribly sorry for the inconvenience, there was unfortunately a service disruption with our route planner provider which causes the router planner to not work properly on 12.9, this issue was fixed on the same day and everything should work normally now. Best regards Joonas/HSL