Shopify Inbox

Name: Shopify Inbox
Availability: InStock
Rating: 4.828571319580078 (7977 reviews)
Author: Shopify Inc.

Shopify Inc.

7.98K reviews

PEGI 3

500K+

Downloads

PEGI 3

Users Interact

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About this app

About Shopify Inbox
Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support all from a free business chat app.

USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS

Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Use Shopify Inbox to:
• Save time managing customer conversations from online store chat and the Shop app
• Send products, discounts, from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
• Send automated messages and continue chats over email so you don’t need to respond in real time
• Know when customers add or remove items from their shopping cart
• Assign chats to your staff and team to scale customer conversations

SHOP APP
Let customers contact you from the Shop app.

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FEEDBACK & SUPPORT

For 24/7 support visit the Shopify Help Center: help.shopify.com

Thank you for using Shopify Inbox on Android. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.

Sell over chat and talk with your customers, anytime anywhere.

Updated on

Oct 7, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection

Ratings and reviews

7.79K reviews

GSSF Group

June 3, 2025

Extremly disappointing to find that I need to set up the whole thing again from scratch after updating the theme. Very disappointing not to get a warning about this prior to updating, and since found so, sales have fallen off a cliff so no doubt it's not the only thing that is broken but we're yet to find out what the problem is. Why do these companies feel the need to constantly update? It's time consuming and often creates more problems than it solves.

6 people found this review helpful

Shopify Inc.

May 14, 2026

Thank you for your feedback. We understand the disappointment. After theme updates, you may need to re-enable Inbox in your theme editor under App embeds. Go to Online Store > Themes > Edit theme > App embeds > Shopify Inbox to verify it's on. For help, visit help.shopify.com/support.

Hashaam Zahid

August 4, 2026

I use Shopify Inbox for my Cashmere Knot store, and it has been a great tool for communicating with customers. The app makes it easy to answer questions, provide product recommendations and respond to enquiries in real time. integration with Shopify is seamless, allowing me to view customer and order information while chatting, which helps deliver faster and more personalised support. It's simple to use, reliable and an excellent addition for any Shopify store that wants to improve customer

5 people found this review helpful

October 15, 2026

Not working on Android. Cannot login. Tried deleted storage and cache. Tried uninstalling and reinstalling. App is updated. This needs to be fixed. I am losing sales and dealing with frustrated customers because of this.