
Nik
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What's disclosed at signing isn't what you end up paying. Terms? Only they know. Pay everything but a small remainder and you're still charged full interest as if nothing was paid!! Fees appear with zero breakdown, and when I requested one in writing, I was told to check my own statements or offered a phone call — never a real written answer. Cashback is whatever the bank decides, with no visible criteria. Get everything in writing before signing !!
2 people found this review helpful
EMIRATES ISLAMIC BANK (PJSC)
14 September 2026
Dear, thank you for sharing your concerns about the transparency of our fees and terms. Your feedback is essential as we strive to improve our services and enhance your experience. For more assistance, please contact us at Apps@emiratesislamic.ae and include reference number EIG-00255 in the subject line.

Hossam Samy
Terrible app—it practically hides your money. Pending operations don't show up at all. My credit card payment was auto-withdrawn from my debit account at 6 AM on the due date, causing an insufficient balance before I could make my scheduled afternoon deposit. Even though I made the payment that same day and the money was deducted from my available balance, the app still showed an unpaid balance past midnight instead of showing the payment as pending.
5 people found this review helpful
EMIRATES ISLAMIC BANK (PJSC)
20 August 2026
Dear Hossam Samy, we appreciate you letting us know about the challenges you've faced with our Mobile Banking App. We recognize the importance of having pending transactions clearly visible and accurately displayed. For further assistance, please contact us at Apps@emiratesislamic.ae and include reference details EIG-00795 in the subject line.

Patrick Jamora
this new update is very confusing. i cannot log in because of this security alert of voice over app. the problem is that i dont have this in my phone. already fix the issue once and made biometrics to log in but again in some time it goes back again to security alert. this was once a very good online banking app but now its very troublesome. now i cannot log in again.
1 person found this review helpful
EMIRATES ISLAMIC BANK (PJSC)
22 July 2026
Hello Patrick Jamora, thank you for bringing your concerns about the security alert issue in our Mobile Banking App to our attention. We recognize how vital it is for you to access your account without any interruptions. Your feedback is essential for our service improvements. For additional assistance, please contact us at Apps@emiratesislamic.ae