
Neha
The app has become extremely frustrating to use. It constantly asks me to change my password and rarely keeps me logged in, so I have to go through passkey verification almost every time I open it. More importantly, the “Notes for Care Team” section has suddenly disappeared. I used this section regularly to read important daily updates from my care team, and now I cannot find those updates anywhere in the app. Please fix the repeated login issues and bring back the care team notes.
89 people found this review helpful
Epic Systems Corporation
22 September 2026
Thank you for your review! Many aspects of MyChart are controlled by your own healthcare organization through setup and settings. We recommend reaching out to them for support. If you don't know how to reach them, email us at MyChartSupport@epic.com, let us know the issue and the organization name and we can look up their contact info for you.

Paul W Iverson Jr.
Once you are an established patient with Wellstar health, you can easily setup the app, once you put your birthday and email address into the app, you will get all your health treatment history from Wellstar, plus any messages or upcoming appointments. I have used a bunch of apps, but this one is a very secure one So don't be shy about using it for your health issues.
49 people found this review helpful

Rick McMaster
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Can't link accounts across practices. No follow-up from IT to address problem. Requires user to resupply old information. Dates have all been reset and are not correct. No change in stars or comments. Both practices use the app but all I get is an error message when I try to open the linked account. I went through two levels of the help desk and was told it was escalated to IT. Nothing has happened. Perhaps Epic should provide better training to the practices to allow them to address problems.
81 people found this review helpful
Epic Systems Corporation
22 July 2025
MyChart accounts can be linked to see all your information in one view. If your organizations both participate, you should be able to link them by going to the "Link My Accounts" page in your MyChart account. If you need further help, contact your healthcare organization's MyChart help desk directly, as Epic does not have access to your account.