20.4K reviews
Content rating
PEGI 3
1M+
Downloads
Content rating
PEGI 3
Digital Purchases
Learn more
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About this app

Your subscription is in your hands at all times with the My Swisscom App. Log in easily using your fingerprint or facial recognition.

  • Adjust subscriptions and check invoices at any time:

    Order products and modify subscriptions according to your needs. Get an overview of your current costs, invoices and open orders.

  • Support without waiting:

    With our digital assistant Sam and Smart Support, you get help 24/7.

  • Set up products as required:

    Edit TV channel lists, view WLAN password, save electricity with WLAN idle times, set devices up and other functions.

  • Change subscriptions:

    Order products and modify subscriptions according to your needs.

  • Stay informed:

    See stories on service tips, offers and digitalisation topics. You receive push notifications in the event of faults and important information.

  • Swisscom Benefits loyalty programme:

    Monthly instant prizes and prize draws, an annual loyalty gift, special offers and much more.



The My Swisscom App is available for smartphones and tablets for all residential customers with a Swisscom subscription.
The online Customer Center is available to our business customers: www.swisscom.ch/app
Your handy helper
Updated on
Oct 2, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
  • No data shared with third parties
    Learn more about how developers declare sharing
  • This app may collect these data types
    App activity, App info and performance, and Device or other IDs
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

19.6K reviews
李瑞丹
September 3, 2026
The Swisscom cheated me to subscribe Netflix. Showed 3 months for free, in the end not even 1 day was free. I canceled Netflix immediately once found it was charging me. Then the Netflix ignored my unsubscription because it was via Swisscom. Continue forced me to pay another 3 months till October. what a group cheating loop. Never use this App to buy extra products.
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Swisscom (Switzerland) Ltd
September 3, 2026
Hallo 李瑞丹, Thank you very much for your 1-star rating and your feedback. I’m very sorry that you had to go through this with us. We’d be happy to look into this in more detail with you. You can contact us via our helpline, social media or WhatsApp. Have a lovely day, and best regards. Juan, Online Care Team.
Michele Marchetti
January 1, 2024
Every time I need to login I end up considering stubbing myself with a sharp knife instead! And without login I cannot change settings. Please reconsider the login feature to prevent suicidal rate to increase. On Android try to setup internet lock, then login. The circular progress bar appears but the app never shows input text fields to login. Nor biometric reader. It simply goes back to the login button. That's frustrating. Update: it worked after removal and reinstall
7 people found this review helpful
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Swisscom (Switzerland) Ltd
January 2, 2024
Hello Michele, thank you for your rating and review. I am glad to read you finally succeeded to get to your My Swisscom account after uninstalling and reinstalling the app. For any further assistance, we would be happy to help here http://tinyurl.com/4bd6jj63 I wish you a happy New Year and a nice day. Best wishes, Leyla
Sascha Meier
December 10, 2025
Adding my third review of this pathetic app. No, your "support" reply didn't help. Of course not. It's STILL impossible to log in when abroad. And yes, I've tried over and over, in FIVE different countries (France, Germany, Austria, Slovakia, Croatia), and logging in is NOT possible anywhere! No, I DO NOT use a VPN or any proxies. Just hire capable Android devs if you can't even figure this out... It's been months since this was reported, but no fix has been implemented yet. Unbelievable.
4 people found this review helpful
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Swisscom (Switzerland) Ltd
December 16, 2025
Hello Sascha, thank you for your feedback! Sorry to hear the app isn’t working as it should. Please reach out to us at www.swisscom.ch/support or send us a private message on Facebook, Instagram, or X – we’ll be happy to help. Best regards, Gabriela Online Care Team.

What’s new

Various improvements and error corrections which will make the app more stable