
李瑞丹
The Swisscom cheated me to subscribe Netflix. Showed 3 months for free, in the end not even 1 day was free. I canceled Netflix immediately once found it was charging me. Then the Netflix ignored my unsubscription because it was via Swisscom. Continue forced me to pay another 3 months till October. what a group cheating loop. Never use this App to buy extra products.
Swisscom (Switzerland) Ltd
September 3, 2026
Hallo 李瑞丹, Thank you very much for your 1-star rating and your feedback. I’m very sorry that you had to go through this with us. We’d be happy to look into this in more detail with you. You can contact us via our helpline, social media or WhatsApp. Have a lovely day, and best regards. Juan, Online Care Team.

Michele Marchetti
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Every time I need to login I end up considering stubbing myself with a sharp knife instead! And without login I cannot change settings. Please reconsider the login feature to prevent suicidal rate to increase. On Android try to setup internet lock, then login. The circular progress bar appears but the app never shows input text fields to login. Nor biometric reader. It simply goes back to the login button. That's frustrating. Update: it worked after removal and reinstall
7 people found this review helpful
Swisscom (Switzerland) Ltd
January 2, 2024
Hello Michele, thank you for your rating and review. I am glad to read you finally succeeded to get to your My Swisscom account after uninstalling and reinstalling the app. For any further assistance, we would be happy to help here http://tinyurl.com/4bd6jj63 I wish you a happy New Year and a nice day. Best wishes, Leyla

Sascha Meier
Adding my third review of this pathetic app. No, your "support" reply didn't help. Of course not. It's STILL impossible to log in when abroad. And yes, I've tried over and over, in FIVE different countries (France, Germany, Austria, Slovakia, Croatia), and logging in is NOT possible anywhere! No, I DO NOT use a VPN or any proxies. Just hire capable Android devs if you can't even figure this out... It's been months since this was reported, but no fix has been implemented yet. Unbelievable.
4 people found this review helpful
Swisscom (Switzerland) Ltd
December 16, 2025
Hello Sascha, thank you for your feedback! Sorry to hear the app isn’t working as it should. Please reach out to us at www.swisscom.ch/support or send us a private message on Facebook, Instagram, or X – we’ll be happy to help.
Best regards, Gabriela Online Care Team.